Refund policy

Returns & Refunds

We want you to love your Art Kid Collective piece.

Every Art Kid Collective item is made to order just for you. Because we don't keep pre-printed inventory, we aren't able to accept returns or exchanges for changes of mind, color preferences, or incorrect sizes ordered.

But if we get something wrong, we'll make it right.

The AKC Make-It-Right Guarantee

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery and we'll make it right with a replacement or, when appropriate, a refund.

Please include:

Your order number
A brief description of the problem
Clear photos showing the item and the issue

We'll review it and get back to you as quickly as possible.

Sizing

Because every piece is made to order, we cannot accept returns or exchanges if the wrong size was ordered.

Please check the size guide on the product page before placing your order. If you're unsure about sizing, contact us before ordering and we'll be happy to help.

Changed Your Mind?

We get it. Sometimes you change your mind.

Because your piece is produced specifically after you place your order, we cannot accept returns or provide refunds for changes of mind, style or color preferences.

Wrong Item Received

If we send you the wrong product, size, color, or design, that's on us.

Lost Packages

If your package appears to be lost in transit, contact us and we'll investigate the shipment. If the carrier confirms that the package was lost, we'll arrange a replacement.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address or cancel the order.

Orders returned because of an incorrect or incomplete address may require additional shipping charges to be sent again.

Order Changes & Cancellations

We start making your order soon after it's placed.

If you need to change or cancel an order, contact us immediately. We'll do our best to help, but once an order has entered production, it can no longer be changed or canceled.

Items That Have Been Worn or Washed

We cannot replace or refund items damaged through normal wear, improper care, washing, or use.

Please follow the care instructions provided with your garment to keep your artwork looking its best.

Questions?

We're a small brand, and there's a real person behind every order.

If something doesn't look right or you have a question about your order, contact us. We'll do our best to make it right.